To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment however; walk-ins are still welcome. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, "drop-off" appointments are available. A "drop-off" means you could bring your pet at the time that works best for you and leave him/her with us until they have received their examination and treatment. Drop-offs can be done as early as 7:30 a.m. with pick-ups by 4:45 p.m. Unfortunately, drop-offs and pick-ups are not available between 1:00 p.m. and 2:00 p.m. due to the clinic being closed for lunch. Usually we will ask you to drop-off sometime in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she or a team member will give you a call to go over the diagnosis and to give you discharge instructions. For the safety of all animals in our care, we require that all vaccinations be up to date. Each dog or cat will also be given a Capstar® which kills all fleas on their body within 30 minutes, lasts 24 hours, and does not interact with other medications.
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to properly restrain your pet. We require that animals be placed on a leash or in pet carriers before entering the clinic.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Care Credit, Discover, cash and personal checks.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats and exotics must be presented in an appropriate pet carrier or on a leash to reduce potential injury from other patients or escape leaving or entering the clinic to your vehicle.